MAHAVAT (eServices of Maharashtra Sales Tax Department)

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    Registration Name: eMaharashtra 2012
    Project Category: eGov :: Best Government to Business (G2B) Initiative of the Year
    Project Name: MAHAVAT(eServices of Maharashtra Sales Tax Department)

    Details of Applicant

    Name: Vikas Kulkarni
    Address: Vikrikar Bhavan, Balwantsingh Dodhi Marg, Mazgaon, Mumbai, Maharashtra.
    City: Mumbai
    State: Maharashtra
    Country: India
    Zip Code: 400010

    Details of Project/Implementing Agency:

    Name of Organisation: Sales Tax Department , Government of Maharshtra
    Address: Vikrikar Bhavan, Balwantsingh Dodhi Marg, Mazgaon, Mumbai, Maharashtra.
    City: Mumbai
    State: Maharashtra
    Country: India
    Zip Code: 400010
    Name of the Head of Organisation: Shri Sanjay Bhatia

    Brief description of the programme/project/initiative :

    Sales tax Department of Maharastra is nation’s highest dealer handling department with respect to the commercial taxes.MAHAVAT is the e-governance project implemented for the administration of Sales tax in the State of Maharashtra. Various eServices are provided under this project to Nearly six lakh fifty thousand dealers under Value Added Tax Act, Five lakh twelve thousand dealers under Central Sales Tax Act, and 18 lakh dealers under Profession Tax Act. The eServices provided are eRegistration,eReturns, eCST declarations, eAudit form, eRefund application and ePayment.The total collection of revenue is more than 60% of the tax revenue of the state.

    Why was the project started?

    1) Considering the commercial Tax sector, Maharashtra Sales Tax has the largest number of taxpayers as compared to other states in India . The total taxpayers are 30-35 lakh. It was difficult to handle this huge number of dealers by manual processes and physical database. 2)There was need to give speedy and efficient service to the taxpayers and subsequently there was need to automate and digitalize the internal functions and database.


    1) To meet the increasing need for giving better and speedy services to taxpayers 2) to prevent evasion of Sales Tax and ensure better tax compliance 3) To bring about transparency 4)To simplify the tax administration process and bring down cost of compliance.

    Target Group: Tax payers-(VAT,CST,PT)-, 6,56,000 dealers under Value Added Tax Act, 5,12,000 dealers under Central Sales Tax Act, and 2,79,000 taxpayers under profession tax Act

    Geographical reach: The State of Maharashtra

    Date from which the project became operational : 26 November 2006 and subsequent addition of eservices

    Is the Project still operational : Yes

    10 points that make the programme/project innovative:

    1. This project was developed on BOOR (Built Own Operate and Replace) model.

    2. This project relieved the department of buying and maintaining hardware and helped to concentrate on core function i.e. tax administration.

    3. First of its kind to automate work flow and functional processes.

    4. An innovative project which incentivized the vendors to perform better by giving incentive for quick output.

    5. In this project, there is maximum use of open source softwares.

    6. Effective training and implementation through fruitful involvement of employers and others stake holders.

    7. A project for understanding of the potential of the revenue collection, tradewise in unison with the growth of trade in the state and setting goals to achieve it.

    8. Handling a large number of Taxpaers.

    9. Collection of data in digital format through various eservices.

    10. No human interventions.

    List 5 achievements of the programme/project:

    1. Achievement of high level of active involvement of employees and all taxpayers and tax consultants.

    2. Availability of clean and digitized database through eservices.

    3. Quick identification of non-payers or short payers of taxes

    4. Early and easy deposition of revenue in Government Treasury through ePayment

    5. Effective time of office and service to taxpayers is increased. Now services are available 24 x 7 .

    List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome?

    1. First key challenge was government permission. It was resolved by appointing High Power Committee, Enhancement Committee. After approval by this committee then the proposal was being sent to government.

    2. The reluctance of employees to automation was overcome by involving them in the process, training them and ensuring them about the benefits of automation.

    3. The other problem was that the taxpayers were used to physical submissions of returns and documents and initially there was resistance to e-filing. This resistance was resolved by forming the Work Groups consisting dealers representatives, tax practitioners and officers of the department.

    4. Dealers computer literacy was a challenge. This was overcome by arranging Training Camps at all locations for taxpayers and tax practitioners and establishing help desks and helplinesat all locations.

    5. Due to rapid rate of implementation of e-services the capacity of web servers was found to be insufficient so cloud computing was used to overcome the problem.

    List 5 points on how the programme can serve as a model that can be replicated or adapted by others?

    1. The model of BOOR is adoptable. This gives stability to the vendor as well as to the employer.

    2. The e-returns flowcharts and databases can be easily replicated.

    3. The process flows for e-payments can be easily replicated.

    4. e-CST application is an innovative concept in government sector resulting in reducing integration of taxpayer with department and can be easily replicated by other states, departments.

    5. E-704 (e-Audit Report) is very useful in collecting valuable information from taxpayers in electronic form. The template is a programmed excel file and can be easily replicated.

    List 5 points to elaborate on the scalability of the programme/project/initiative

    1. The e-services can be scaled up for more number of taxpayers by increasing processing capacity or by using cloud compacting at the time of peak loads.

    2. This project can be scaled up for Demating of various Forms and their delivery in electronic form.

    3. This system canbe scaled up to achieve the objective of Paperless office and eGovernance.

    4. The data collected through eServices is useful to all agencies for exchange of data to minimize revenue leakage.

    5. By adding interface utility, the system can be best suited for Goods and Service Tax (GST), proposed to be introduced in India, shortly

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