SMKC e-Governance Project

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    Registration Name :
    Project Category : eGov :: Best Government to Citizens (G2C) Initiative of the Year
    Project Name : SMKC e-Governance Project

    Details of Applicant :

    Name : Nakul Balakrishna Jakate
    Address : Sangli Miraj Kupwad City Municipal Corporation, Head Office, Opp: City Police Station , Rajwada Chowk
    City : Sangli
    State : Maharashtra
    Country : India
    Zip Code : 416416

    Details of Project/Implementing Agency

    Name of Organisation : HCL Infosystems Limited
    Address : “\”"Arena\”", Plot No.10, Opp: NECO NX, Viman Nagar, Nagar Road
    City : Pune
    State : Maharashtra
    Country : India
    Zip Code : 411014
    Name of the head of Organisation : Saji Mathew
    Website :

    Brief description of the programme/project/Initiative :

    E-Governance implementation across 35 departments of SMKC corporation and there by offering efficient and faster citizn services to the public with the help of centrallised Data centre and networking all the offices. Since this is a BOOT model, there is no investment from corporation. Project started live on 18.01.2010 and will be live till 02.03.2019.

    Why was the project started :

    SMKC is spead across Sangli,Miraj & Kupwad cities and hence need for centrallised Datacenter and web based applications arised to offer efficient citizen services and reduce time delay in issuing various certificates. Need arised to have centrallised Data center and sharing of information across various departments and acceptance of various taxes from citizens at any location. Lack of centrallised monitoring of complaints, due taxes, collections, delay in issuing various certificates initiated the need for this project.

    Objective : Centrallised, faster and efficient citizen services and also integration of various MIS reports with ZERO initial investment from corporation.

    Target group : All citizens of Sangli Miraj Kupwad municipal corporation.

    Geographical reach : 118 Sq.Km covering Sangli, Miraj & Kupwad cities.

    Date from which the project became operational : 01/18/2010

    Is the Project still operational : YES

    10 points that make the programme/project innovative?

    1. ZERO investment from Corporation and hence can be adapted by any corporation
    2. BOOT model implementation of HCL Insys for 10 years
    3. Capital investment & Operational expenses are born by HCL Insys and billing against transactions only.
    4. 35 departments of SMKC are covered under this project
    5. SMKC website made available \”"\”"
    6. Biometric attendace system implemented for employee attendace
    7. IVRS facility started for complains booking and various services through SMS
    8. Vendor provides manpower for CFC centers
    9. 0% risk on corporation.
    10. Increased operational efficiency of corporation and citizen services

    List the 5 achievements of the programme/project?

    1. Website launched \”"\”"
    2. Data centre and CFC centers made operational as per schedule on 18.01.2010
    3. Biometric attendance system implemented for employees and Payroll process
    4. IVRS facility installed & integrated with SMS
    5. Online statistical reports helps SMKC to take decisions. Double entry system started for accounts department.

    List the 5 key challenges faced while implementing the programme/project/initiative :

    1. Data structure design and migration of data in to the new format. All data available with SMKC in different formats were converted and migrated to Oracle.
    2. Manuel data entry of various records, validation and using HCLs manpower and migrated to Oracle
    3. Operational trainings to department staff who are not familiar with computers. HCL dedicated a team of operators for 2-3 months for training the SMKC staff.
    4. Lack of skilled manpower from SMKC for project roll out. Project roll out done as per schedule with HCLs manpower and training the SMKC staff at field.
    5. Transparancy in operations due to E-Governance implementation. Many departments were not willing to adapt to computerisation.

    List 5 points on how the programme can serve as a model that can be replicated or adapted by others?

    1. ZERO investment from Corporation – BOOT model
    2. Web based application with current technology. Oracle as back end data base.
    3. Citizen Services accessible from any where in the world. Search various info, due taxes, payments, etc.
    4. All major departments (35nos) are integrated with Centrallised Data center and customisable design
    5. Can be upgraded to service multiple corporation (State data centre)

    List 5 points to elaborate on the scalability of the programme/project/initiative :

    1. Web based .NET aplication with Oracle data base
    2. Data centre & Storage designed for next 10 years operations
    3. Any new location canbe added without any delay
    4. Data structure design with State wide Data center concept
    5. Can act as data centre for multiple corporations


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