Single Window Clearance (SWC)

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    Registration Name: eMaharashtra 2012
    Project Category: eGov :: Best Government to Business (G2B) Initiative of the Year
    Project Name: Single Window Clearance (SWC)

    Details of Applicant :

    Name: Milind Kumar Deshmukh
    Address: Udyog Sarathi, Mahakali Caves Road, Andheri(E), Mumbai.
    City: Mumbai
    State: Maharashtra
    Country: India
    Zip Code: 411009

    Details of Project/Implementing Agency:

    Name of Organisation: Maharashtra Industrial Development Corporation
    Address: Udyog Sarathi, Mahakali Caves Road, Andheri(E), Mumbai.
    City: Mumbai
    State: Maharashtra
    Country: India
    Zip Code: 411009
    Name of the Head of Organisation: Kshatrapati Shivaji
    Website: www.midcindia.org

    Brief description of the programme/project/initiative :

    - In today’s competitive market it is very important for the states to attract new business investments and for Investors to be given the best possible support so that industries can flourish and states can prosper. – The SWC Portal of MIDC provides a web based single window facility for approvals and clearances required by the Industrial Units within the state of Maharashtra. – SWC facility of MIDC allows the customers to register their plots and apply online for various clearances given by MIDC and download other state and central department Clearance forms – the online SWC Portal is part of a larger initiative named as Digital MIDC. – Initiatives have been taken by MIDC along with Microsoft Corporation to make Maharashtra state and MIDC, the state agency, more investor friendly. – Under this initiative, MIDC is implementing ERP to be better aligned to the Citizen Charter, enhance the efficiency and transparency of the organization.

    Why was the project started?

    As part of this initiative, MIDC has made mandatory filling of all the applications through online portal. IT is a key infrastructure driver as the service rerquest processing and approval is automated using IT enabled solutions. Through IT, MIDC has tried to streamline and standardise the processess across its offices. The overall response time has also greatly imporved as the users in MIDC can respond to the various requests even when they are physically working from alternative MIDC offices.

    Objective:

    To create a one stop Business facilitation destination, to enable entrepreneurs to submit applications with ease, to provide hassle free service to the entrepreneurs, to improve customer satisfaction, to meet the Service level commitments under the Citizen Charter.

    Target Group: MIDC\’s existing as well as prospective customers

    Geographical reach: Global

    Date from which the project became operational : 04/26/2010

    Is the Project still operational : Yes

    10 points that make the programme/project innovative:

    1.Enables a Global Access to services and application forms

    2.Forms may be filled and edited online with printing facility

    3.Processing desk information given to boost direct liaising

    4.Status tracking available with color codes

    5.Dynamic 2 way interaction on digital platform

    6.Approval communicated online, Printouts with Barcodes

    7.Distinct system of stage wise ( Pre commissioning to post commissioning) approvals

    8.Availability of property card online

    List 5 achievements of the programme/project:

    1.The SWC – Web based Single Window Clearance is operational across the state.

    2.The project already almost all services provided to various customer segments of the corporation.

    3.Employees\’/ customers\’ time saving for follow up as the status is available online

    4.All officials in the hierarchy can track the application under their jurisdiction.

    5.Reduction in turnaround time by MIDC officials as the data is available transparently.

    List 5 key challenges faced while implementing the programme/project/initiative and how they were overcome?

    1.Change management from the old way of working to Service oriented functioning which is customer centric.

    2.Making emloyees understand and share the vision of faceless MIDC

    3.Communication and showcasing the changes to the stakeholders inside Government and the Customers – Industrial plot holders, Potential Investors, Industrial Associations, Chambers of Commerce, Industry Specific Bodies etc.

    4.Getting other Industry Infrastructure and Service related state departments and Para-Statals to participate in creating an integrated Service Portal – Maha-e-Biz, to make it easy for a potential investor getting the Information, guidance and clearances.

    5.Govt. Process Re-engineering implementation has taken place; the critical aspect is to make it irreversible.

    List 5 points on how the programme can serve as a model that can be replicated or adapted by others?

    “1. It is a replicable and scalable model.

    2. Already expanding it to include services required by investors from other parts of the state government – such as Pollution Control board, Directorate of Industries etc.”

    List 5 points to elaborate on the scalability of the programme/project/initiative

    1. The solution is a modular one.

    2.It can easily be configured for various services.

    3.The application can be scaled on the basis of services, industrial area (location) & authority providing the service.

    4.Admin tool with simple GUI can be used to add more serices.

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