Common Services Centers – Maha e Seva Kendra


Project Category: Government

Sub Category:Best Government to Citizens (G2C) Initiative of the Year
Reference No: eMaharashtra2013/awards/75

Details of the Applicant:

Name: Sameer Patil
Designation: Assistant Manager
Organization: CSC e Governance India Ltd.
Address : Electronic Niketan,
City: Delhi
State: Delhi
Zip Code: 110001
Organization Website:

Details of the Agency implementing the Project/Initiative:

 DIT, 7th Floor
Country: India
Zip Code: 
Head of Organization: Santosh Bhogle
Head Designation: US(IT)

Details of Programme /Project/Initiative:

Brief Description:
Common Services Scheme (CSC) is one of the flagship Schemes that is maintained by Delivery Monitoring Unit set up under the Prime Minister’s Office. Common Services Scheme (CSC) is the part of NEGP and MMP. The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale. The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills. The Government of Maharashtra (GoM) is implementing the Common Service Centers (CSCs) scheme under the aegis of the National e-Governance Plan (NeGP) , funded by Government of India as one of its Mission Mode Projects for delivery of G2C/B2C services to the Citizen at a location near his residence. These centers are called Maha e Sevakendras. The Maha e Sevakendra scheme envisages establishment of a network of 35,000 IT enabled centers across the State in rural and urban areas for delivery of government, social and private sector services to Citizen. Maharashtra has got the maximum number of CSC than any other state in India wi

The CSC Guidelines envisage a wide variety of content and services that could be offered as listed below: a) Revenue Services (Income, Age – Domicile- Nationality, Residence ,etc ) b) Education & Training Services (WDLP,School, College, Vocational Education, Employment, etc.) c) Health Services (Telemedicine, Health Check-ups, Medicines) d) Rural Banking & Insurance Services (FI-BC, Micro-credit, Loans, Insurance) e) Entertainment Services (Infi-beam, Movies, Television) f) Utility Services (Bill Payments, Online bookings, B2C services) g) Commercial Services (DTP, Printing, Internet Browsing,Results). Facilitating Government Outreach through CSCs by CSC SPV a) Providing a standardized monitoring framework for collaborative decision making process with State Governments and SCAs b) Catalyzing and maintaining content aggregation on an on-going basis c) Enabling Government functioning through the CSCs d) Facilitating G2C Service Readiness e) Monitoring the outcomes being achieved by the CSC f) Building Capacity of all stakeholders g) Facilitating in Deployment of Services h) Looping Best Practices To extend services on end to end basis by e-district and SSDG throu

Target Group: For all Citizens

Geographical Reach within India: Maharashtra Citizens

Geographical Reach outside India: 

Date From which the Project became Operational: 1-8-2008

Is the Project still operational?: Yes

List 5 achievements of the programme/project/initiative:
1.Rates Harmonization of all g2c Services
2. All CSC like centers SANGRAM center and SETU center are under CSC scheme
3. Service delivery from State portal(single point) B2C services from State Portal
4. Enabling CSC as business correspondence under Financial Inclusion
5. Enabling CSC as permanent enrollment center.

List 5 Key challenges faced while implementing the project/programme/initiative and how they were overcome:
1.Different Rates for every service was in force. We have taken decision to harmonies the rates and same GR was introduced.
2. G2C services are live from all CSC like centers (sangram22,800 /setu 350) Now all csc like centers (SANGRAM and SETU) are included in to CSC scheme for standard service delivery from state portal(Mahaonline).
3. B2C service delivery differentiation among all SCA. State portal integrated with GOI portal for standardizing the same.
4. CSC center viability with additional FI services GOI CSC SPV tied up with all SCA for activating CSC as BC for Financial Inclusion.
5. CSC center infrastructure use for UID enrollment As all SCA are tied up with CSC SPV for CSC gets function as a Permanent Enrollment Center.