Project Category: Government

Sub Category: Best Government to Citizens (G2C) Initiative of the Year
Reference No: eMaharashtra2013/awards/35

Details of the Applicant:

Name: Digambar Bakwad
Designation: Director, Horticulture, Commissionerate of Ag
Organization: Department of Agriculture
Address: Krishi Bhawan Shivajinagar
City: Pune
State: Maharashtra
Country: India
Zip Code: 411005
Organization Website:

Details of the Agency implementing the Project/Initiative:

Name of the Organization: Department of Agriculture
 Krishi Bhawan, Shivajinagar
Postal Code: 411005
Country: India
Head of Organization: Mr. Umakant G. Dangat
Head Designation: Commissioner, Agriculture

Details of Programme /Project/Initiative:

Brief Description:
Centrally Sponsored National Mission on Micro Irrigation was launched by Ministry of Agriculture & cooperation, Govt. of India to promote modern irrigation methods like drip and sprinkler for increasing the area coverage under efficient methods of irrigation for enhancing the productivity of all crops by efficient use of surface and ground water resource. All farmers are eligible. Small & marginal farmers and women farmers are given propriety. The growing response and increase in beneficiary number made scheme implementation and data handling difficult and time consuming. Implementation of scheme demanded to setup a strong service delivery mechanism through administrative channels at sate, district, and taluka level. Transparency to the Citizens/ farmers, and visibility to the monitoring agencies was also the need of the hour for effective service delivery & trust worthiness of government business. ICT based Service delivery mechanism was the solution to achieve the final goal of catalyzing the scheme implementation, providing benefits speedily to the farmers, inter departmental administration to monitor closely the issue of effective implementation. Hence it was decided to develop e-Thibak (online micro-irrigation) application through NIC, Pune. e-Thibak is a citizen centric web based workflow system covering all stages of scheme implementation viz. beneficiary application, dealer’s quotation, pre sanction, bill invoicing , spot verification, subsidy fixation, subs

1.To provide transparency and efficiency in scheme implementation along with visibility
2. To provide web based workflow to perform all administrative roles online, and covering all back office activities.
3. Checking of eligibility of beneficiary as per norms
4. Generate data base for decision making
5. Uniform cost of various components across the state
6. Establish uniform working system
7. Generate real time & factual reports for effective monitoring of the scheme
8. Registration of manufactures & dealers
9. Fund monitoring
10. Make the information available to the concern stake holders
11. Generate information for planning purpose
12. Minimize human intervention in decision making at various stages to avoid delay.
13. Automation in subsidy calculation
14. Tracking of the application
15. Visibility of information to the manufacturer/ dealer for the planning after sells service.
16. Timely distribution of grant to large number of beneficiary .

Target Group:
1. Farmers
2. Agriculture department scheme implementation and Monitoring Officers
3. Micro Irrigation system Manufacturers
6. Govt. Of India officers

Geographical Reach within India: Maharashtra State

Geographical Reach outside India: Can be accessed from any where

Date From which the Project became Operational: 19-7-2012

List 5 achievements of the programme/project/initiative:

1. Uniformity in implementation and rates of the MI system
2.Minimizing human intervention thus avoiding biasness
3.Tracking inflow and outflow of funds.
4.Transparency and visibility to all stakeholders at every stage
5. Real time and factual report generation for monitoring and review of scheme on continuous basis

List 5 Key challenges faced while implementing the project/programme/initiative and how they were overcome:
1.Capacity building of all the stake holders- change management was the major challenge Created awareness among the stake holders. Conducted independent and combined workshops & training programs for the stake holders.
2.Handling of large number of beneficiaries: Nearly 2.5 to 3 lakh applications are received per annum. District wise database is maintained for this purpose. District administrator creates and maintains district masters. State level masters are created and maintained by state administrator.and incorrectness across various levels
3. Three different groups of stake holders: Major stake holders are a) Citizen/farmer b) Manufacturer/dealers c) Agriculture officers from circle to state level. The work flow is complete only when every stakeholder performs his role. This was a challenge. This challenge has been overcome by interaction with the stakeholders through workshops, demonstrations and continuous trainings. Every stake holder is working from common objective of implementing scheme online
4.Application Security as the user number is large entrusted with certain authorities: – Due to provision of role based access, data relevant to the jurisdiction only can be accessed. -Applications once forwarded to next stage are not available for any changes. -Citizen can view details of only own application. -Detailed audit trails are maintained, which gives information of user name , role, machine IP, changes done, login and logout time, date, application number, beneficiary id
5.  Generate report for various purposes Various report are required by various authorities different periods hence need base bilingual information & reports are generated

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